Policies
Refund & Delivery
HO HO CAFÉ Refund Policy
We’re serious about customer satisfaction. If there are any problems with your food order or an incorrect charge on your credit card, call us at 585-786-5828.
All sales are final unless problems with the order are confirmed with the restaurant and the restaurant determines that a refund is required. Please keep in mind when dealing with credit card transactions that we and you are bound by the policies and procedures of the banks and credit card companies. Credits or adjustments will usually be made within a business day but your refund can take up to 7-10 days to appear on your account.
The following situations are rare but here is what you can do in case they do happen:
1. Problems with items ordered
All of our items are carefully packed by hand. Should your order be damaged in transit, or if you are unhappy with the item, please contact us at 585-786-5828, explain the situation and the reason for your return request. We will then replace the damaged item, refund you the cost of the goods or offer a credit on your next order. This will be at our discretion and subject to availability. We reserve the right to ask you to either return the damaged/unwanted items immediately or provide additional evidence of the damage such as a photograph, before a refund or replacement is sent out.
2. If the error is our fault
If you are returning an item because of an error on our part, we will dispatch a replacement item or items to you, subject to availability. We reserve the right to refund you in the event that the goods are no longer available or we are unable to deliver the replacement. We will offer a credit to the value off your next order. In all other circumstances where HO HO CAFÉ is not at fault, then you will remain responsible for the purchase.
For questions or suggestions please contact us.
461 N Main St Warsaw, NY 14569 Tel: 585-786-5828 Thank you!
We’re serious about customer satisfaction. If there are any problems with your food order or an incorrect charge on your credit card, call us at 585-786-5828.
All sales are final unless problems with the order are confirmed with the restaurant and the restaurant determines that a refund is required. Please keep in mind when dealing with credit card transactions that we and you are bound by the policies and procedures of the banks and credit card companies. Credits or adjustments will usually be made within a business day but your refund can take up to 7-10 days to appear on your account.
The following situations are rare but here is what you can do in case they do happen:
1. Problems with items ordered
All of our items are carefully packed by hand. Should your order be damaged in transit, or if you are unhappy with the item, please contact us at 585-786-5828, explain the situation and the reason for your return request. We will then replace the damaged item, refund you the cost of the goods or offer a credit on your next order. This will be at our discretion and subject to availability. We reserve the right to ask you to either return the damaged/unwanted items immediately or provide additional evidence of the damage such as a photograph, before a refund or replacement is sent out.
2. If the error is our fault
If you are returning an item because of an error on our part, we will dispatch a replacement item or items to you, subject to availability. We reserve the right to refund you in the event that the goods are no longer available or we are unable to deliver the replacement. We will offer a credit to the value off your next order. In all other circumstances where HO HO CAFÉ is not at fault, then you will remain responsible for the purchase.
For questions or suggestions please contact us.
461 N Main St Warsaw, NY 14569 Tel: 585-786-5828 Thank you!
Privacy
Last Changes to Privacy Policy: July 2019
Trust is the foundation of our relationship with customers. We understand your desire for privacy, and we recognize that you trust us with your Personal Information. Our online Privacy Policy is designed to describe our privacy practices and principles in a format that is easy to navigate, read, and understand. We are dedicated to treating your Personal Information with care and respect.
Sure3 operates this Site on behalf of the restaurant named on this Site. Sure3 works with the restaurant to provide these online services to you.
Please be advised that the practices described in this Privacy Policy apply only to information gathered by the Site and any Personal Information we may also receive about you from other online and offline sources, such as public databases, or directly from the restaurant. You may have additional rights with respect to the Personal Information you provide directly to the restaurant, as governed by other laws or regulations.
This Site is operated from the United States. Your use of this Site constitutes your agreement to have your information processed in the United States in accordance with this online Privacy Policy and U.S. law.
By using the Site, you are accepting the terms described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Site..
We reserve the right to modify or amend the terms of our Privacy Policy from time to time to accommodate new technologies, industry practices, regulatory requirements, or for other purposes. We will post any Privacy Policy changes on this page, and if the changes are material, we will provide a more prominent notice. Your continued use of the Site following the posting of changes to these terms will mean you accept those changes. If we intend to apply the modifications or amendments to this Privacy Policy retroactively or to Personal Information already in our possession, we will provide you with notice of the modifications or amendments and if required by law will obtain your consent.
Personal Information refers to information that identifies (whether directly or indirectly) a particular individual or business entity. This may include information from an individual representing a business as an agent, owner, or employee.Examples may include your name, postal address, email address, telephone number, or other information you supply to place an order with the restaurant.
Anonymous Information means information that does not directly or indirectly identify, and cannot reasonably be used to identify, a particular individual or business entity. You could provide Anonymous Information or it could be collected automatically through online tracking technologies. Examples may include, but are not limited to, information about your internet browser, device information about the device you use to access the Site (this information may include geolocation information and unique device information), demographic data such as city and state, usage information about your use of the Site, additional traffic data such as time and date of access, software crash reports, session identification numbers and access time, and other information regarding your use of the Site.
In addition, when you interact with the Site, we collect information through technology, such as cookies and Web beacons. See the Online Tracking section below.
Information collected through this technology helps us serve you better each time you visit the Site. Cookies are pieces of information that are stored directly on the device you are using. They allow us to collect information such as the type of browser you are using, the amount of time you spend using the services, the websites you visit and the preferences you have set up for your accounts.
We may also receive information about you from other online and offline sources, such as public databases, social media platforms and other third parties. We may also collect and store information about you that we receive from our offline interactions with you to, among other things, enable us to update and correct the information contained in our database and to better customize your experience on the Site.
• Cookies:
Cookies are pieces of information that are stored directly on the device that you are using. They allow us to collect information such as the type of browser you are using, the amount of time you spend using the Site and the preferences you have set up for your accounts. We use this information for such purposes as to personalize your experience, enhance security, facilitate navigation, display material more efficiently, recognize the device that you are using to access the Site and understand how the Site is used. The Site does not use cookies that capture unencrypted Personal Information about you.
You can choose to have your device refuse to accept any cookies, and the majority of devices and browsers offer additional privacy settings for cookies. You do this through your browser settings. Each device and each browser is a little different, so look at your device Settings or your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you will not have access to many features that make your user experience more efficient and the Site will not function properly. Please note that you will need to manage your cookie settings for each device and browser that you use.
• Pixel tags, Web beacons, clear GIFs, and other similar technologies. These are typically small pieces of data that are embedded in images on the Site or certain e-mail communications. They may involve the transmission of information directly to us, to another party on our behalf, or to another party in accordance with its privacy policy. We may use these technologies to bring together information we collect about you.
• Location tracking on mobile devices.
Certain applications on mobile devices may transmit information to us about your location when you request information from them. We may use that information to improve the products and services we provide to you as well as improving our services generally in your area.
We use service providers such as Google Analytics, which use cookies and other similar technologies, to collect information about use of the Site anonymously and report website trends, without identifying individual visitors.
Do Not Track. There is no industry standard for how Do Not Track consumer browser settings should work on commercial websites. Due to the lack of such standards our Site does not respond to Do Not Track consumer browser settings.
• Facilitate your restaurant order
• Support the restaurant’s or Sure3’s legal compliance obligations
• Provide you with access to the Site
• Communicate with you about your account with us and send you information about features and enhancements on or to our Site
• Communicate with you about changes to our policies
• Send you newsletters, offers and promotions for our services, third party products and services, or special events by e-mail, text, or another medium, at all times in compliance with privacy and anti spam laws
• Administer promotions and surveys
• Optimize or improve our products, services, and operations
• Detect, investigate, and prevent activities that may violate our policies or be illegal
• Perform statistical, demographic, and marketing analyses of users of the Site
Except as disclosed in this Privacy Policy, Sure3 does not disclose Personal Information collected through the Site to any companies not part of Sure3 or its parent, subsidiaries or related entities. Although, as disclosed below, Sure3 may provide some Personal Information to certain business partners, co-marketers, and other third parties, in no event will Sure3 sell or rent your Personal Information as part of a customer list or similar transaction for unrelated parties to independently market to you.
SERVICE PROVIDERS. We may share Personal Information and Anonymous Information with agents, subsidiaries, affiliates, partners, and other third parties that perform functions on our behalf, such as hosting, billing, content management tools, analytics, customer service, fraud protection, etc. These entities have access to the Personal Information needed to perform their functions and are obligated to maintain the confidentiality and security of that Personal Information. The third party service providers are restricted from using, selling, distributing, or altering this data in any way other than to provide the requested services.
BUSINESS PARTNERS. Sure3 provides products and services to customers through a number of affiliated banks and companies. To the extent permitted under applicable laws, Sure3 may share your Personal Information with its business partners or other third parties that enable Sure3 to serve your processing needs. Sure3 may contact you by mail, telephone, or email to offer additional products or services that we believe may be of interest to you. Although our treatment of your Personal Information is governed by this Privacy Policy, the business partner or third party’s treatment of your Personal Information will be governed by the business partner or third party’s privacy policy.
EMERGENCY SITUATIONS. We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Site, (b) protect and defend our rights or property, the Site or our users, or (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Site or the public.
SHARING ANONYMOUS INFORMATION. To the extent permitted under applicable laws, we may disclose or share Anonymous Information (or other information, other than Personal Information) in any other manner that we deem appropriate or necessary. Among other things, we may disclose Anonymous Information to third parties to help us determine how people use parts of the Site and who our users are so we can improve the Site.
You are entirely responsible for the security and confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. If you suspect that your account or password have been compromised, you must inform Sure3 promptly. We may need to suspend access until we are able to issue new credentials to access your account. Any transactions in your account will be considered authorized by you unless you have informed us of your compromised account or password.
Sure3
Attn: Compliance/Privacy Policy
Two Concourse Pkwy
Suite 800
Atlanta, Georgia 30328
privacypolicyinfo@elavon.com
Trust is the foundation of our relationship with customers. We understand your desire for privacy, and we recognize that you trust us with your Personal Information. Our online Privacy Policy is designed to describe our privacy practices and principles in a format that is easy to navigate, read, and understand. We are dedicated to treating your Personal Information with care and respect.
Sure3 operates this Site on behalf of the restaurant named on this Site. Sure3 works with the restaurant to provide these online services to you.
ONLINE PRIVACY POLICY
Sure3 and the restaurant (“Sure3”, “we”, “us, or “our”) have established this privacy policy (“Privacy Policy”) to let you know the kinds of information we may gather on this restaurant website and any applications where this Privacy Policy is posted (the “Site”), how and why we gather the information, what we use the information for, and when we might disclose the information.Please be advised that the practices described in this Privacy Policy apply only to information gathered by the Site and any Personal Information we may also receive about you from other online and offline sources, such as public databases, or directly from the restaurant. You may have additional rights with respect to the Personal Information you provide directly to the restaurant, as governed by other laws or regulations.
This Site is operated from the United States. Your use of this Site constitutes your agreement to have your information processed in the United States in accordance with this online Privacy Policy and U.S. law.
By using the Site, you are accepting the terms described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Site..
We reserve the right to modify or amend the terms of our Privacy Policy from time to time to accommodate new technologies, industry practices, regulatory requirements, or for other purposes. We will post any Privacy Policy changes on this page, and if the changes are material, we will provide a more prominent notice. Your continued use of the Site following the posting of changes to these terms will mean you accept those changes. If we intend to apply the modifications or amendments to this Privacy Policy retroactively or to Personal Information already in our possession, we will provide you with notice of the modifications or amendments and if required by law will obtain your consent.
WHAT INFORMATION ABOUT ME IS COLLECTED
The information we collect about you falls into general categories – information you provide to us, information that is automatically collected about you when you use the Site, and information we gather from other third parties. This information may be Personal Information or Anonymous Information as described in this Privacy Policy.Personal Information refers to information that identifies (whether directly or indirectly) a particular individual or business entity. This may include information from an individual representing a business as an agent, owner, or employee.Examples may include your name, postal address, email address, telephone number, or other information you supply to place an order with the restaurant.
Anonymous Information means information that does not directly or indirectly identify, and cannot reasonably be used to identify, a particular individual or business entity. You could provide Anonymous Information or it could be collected automatically through online tracking technologies. Examples may include, but are not limited to, information about your internet browser, device information about the device you use to access the Site (this information may include geolocation information and unique device information), demographic data such as city and state, usage information about your use of the Site, additional traffic data such as time and date of access, software crash reports, session identification numbers and access time, and other information regarding your use of the Site.
HOW WE COLLECT INFORMATION
We collect information from you or about you when you provide this information to us directly. For example, we may obtain information when you place an order with the restaurant named on this Site.In addition, when you interact with the Site, we collect information through technology, such as cookies and Web beacons. See the Online Tracking section below.
Information collected through this technology helps us serve you better each time you visit the Site. Cookies are pieces of information that are stored directly on the device you are using. They allow us to collect information such as the type of browser you are using, the amount of time you spend using the services, the websites you visit and the preferences you have set up for your accounts.
We may also receive information about you from other online and offline sources, such as public databases, social media platforms and other third parties. We may also collect and store information about you that we receive from our offline interactions with you to, among other things, enable us to update and correct the information contained in our database and to better customize your experience on the Site.
ONLINE TRACKING
We and certain trusted service providers operating on our behalf collect information about your activity on the Site using tracking technologies. Information collected through these technologies helps us serve you better each time you visit the Site. These technologies include:• Cookies:
Cookies are pieces of information that are stored directly on the device that you are using. They allow us to collect information such as the type of browser you are using, the amount of time you spend using the Site and the preferences you have set up for your accounts. We use this information for such purposes as to personalize your experience, enhance security, facilitate navigation, display material more efficiently, recognize the device that you are using to access the Site and understand how the Site is used. The Site does not use cookies that capture unencrypted Personal Information about you.
You can choose to have your device refuse to accept any cookies, and the majority of devices and browsers offer additional privacy settings for cookies. You do this through your browser settings. Each device and each browser is a little different, so look at your device Settings or your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you will not have access to many features that make your user experience more efficient and the Site will not function properly. Please note that you will need to manage your cookie settings for each device and browser that you use.
• Pixel tags, Web beacons, clear GIFs, and other similar technologies. These are typically small pieces of data that are embedded in images on the Site or certain e-mail communications. They may involve the transmission of information directly to us, to another party on our behalf, or to another party in accordance with its privacy policy. We may use these technologies to bring together information we collect about you.
• Location tracking on mobile devices.
Certain applications on mobile devices may transmit information to us about your location when you request information from them. We may use that information to improve the products and services we provide to you as well as improving our services generally in your area.
We use service providers such as Google Analytics, which use cookies and other similar technologies, to collect information about use of the Site anonymously and report website trends, without identifying individual visitors.
Do Not Track. There is no industry standard for how Do Not Track consumer browser settings should work on commercial websites. Due to the lack of such standards our Site does not respond to Do Not Track consumer browser settings.
HOW DO WE USE YOUR INFORMATION
We use the information we collect to help us personalize and continually improve your experience on the Site. We may also use that information in the following ways:• Facilitate your restaurant order
• Support the restaurant’s or Sure3’s legal compliance obligations
• Provide you with access to the Site
• Communicate with you about your account with us and send you information about features and enhancements on or to our Site
• Communicate with you about changes to our policies
• Send you newsletters, offers and promotions for our services, third party products and services, or special events by e-mail, text, or another medium, at all times in compliance with privacy and anti spam laws
• Administer promotions and surveys
• Optimize or improve our products, services, and operations
• Detect, investigate, and prevent activities that may violate our policies or be illegal
• Perform statistical, demographic, and marketing analyses of users of the Site
WHO DO WE SHARE YOUR INFORMATION WITH
Because Sure3 operates this Site on behalf of our customer, the restaurant named on this Site, Sure3 will share your information, including your orders, name, and contact information with the restaurant to fulfill your requests. Sure3 is not responsible for the restaurant’s subsequent use or protection of your information.Except as disclosed in this Privacy Policy, Sure3 does not disclose Personal Information collected through the Site to any companies not part of Sure3 or its parent, subsidiaries or related entities. Although, as disclosed below, Sure3 may provide some Personal Information to certain business partners, co-marketers, and other third parties, in no event will Sure3 sell or rent your Personal Information as part of a customer list or similar transaction for unrelated parties to independently market to you.
SERVICE PROVIDERS. We may share Personal Information and Anonymous Information with agents, subsidiaries, affiliates, partners, and other third parties that perform functions on our behalf, such as hosting, billing, content management tools, analytics, customer service, fraud protection, etc. These entities have access to the Personal Information needed to perform their functions and are obligated to maintain the confidentiality and security of that Personal Information. The third party service providers are restricted from using, selling, distributing, or altering this data in any way other than to provide the requested services.
BUSINESS PARTNERS. Sure3 provides products and services to customers through a number of affiliated banks and companies. To the extent permitted under applicable laws, Sure3 may share your Personal Information with its business partners or other third parties that enable Sure3 to serve your processing needs. Sure3 may contact you by mail, telephone, or email to offer additional products or services that we believe may be of interest to you. Although our treatment of your Personal Information is governed by this Privacy Policy, the business partner or third party’s treatment of your Personal Information will be governed by the business partner or third party’s privacy policy.
EMERGENCY SITUATIONS. We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Site, (b) protect and defend our rights or property, the Site or our users, or (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Site or the public.
SHARING ANONYMOUS INFORMATION. To the extent permitted under applicable laws, we may disclose or share Anonymous Information (or other information, other than Personal Information) in any other manner that we deem appropriate or necessary. Among other things, we may disclose Anonymous Information to third parties to help us determine how people use parts of the Site and who our users are so we can improve the Site.
WHAT STEPS DO WE TAKE TO KEEP PERSONAL INFORMATION SECURE
The security of your Personal Information is important to us. Personal Information collected by the Site is stored in operating environments that are not available to the public. Our security procedures mean that we may occasionally request proof of identity before we disclose your Personal Information to you. In certain telephone and in person transactions we may ask for your full Social Security number, account number, or other information to verify your identity before conducting the transactions you have requested. Note that Sure3 will never initiate a request via email for your sensitive information (e.g., Social Security number, personal ID, password, PIN or account number). If you receive an email asking for your sensitive information, you should be suspicious of the request and promptly contact us to report the suspicious activity. Please understand, however, that while we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. We review our security procedures to consider appropriate technology and methods to secure information.WHAT ARE YOUR OBLIGATIONS IN USING THE SITE
When using the Site, you promise to: (a) provide true, accurate, current and complete information about yourself and your business, and (b) maintain and promptly update the registration information to keep it true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Sure3 has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, Sure3 has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).You are entirely responsible for the security and confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. If you suspect that your account or password have been compromised, you must inform Sure3 promptly. We may need to suspend access until we are able to issue new credentials to access your account. Any transactions in your account will be considered authorized by you unless you have informed us of your compromised account or password.
WHAT HAPPENS WHEN YOU LINK TO OR FROM ANOTHER WEBSITE
The Site may contain links to other websites operated by Sure3, affiliates of Sure3, or third parties. Please be advised that the practices described in this Privacy Policy for Sure3 do not apply to information gathered through third party websites, websites operated by affiliates of Sure3 or websites operated by Sure3 where this Privacy Policy is not posted. Sure3 does not guarantee and is not responsible for the actions and privacy policies of third parties or its affiliates or their websites and we therefore encourage you to familiarize yourself with the privacy policies provided by those parties.GOVERNING LAW
The Site is intended for use in the United States of America. We attempt to protect the Personal Information of all users of the Site and we attempt to comply with local data protection and consumer rights laws to the extent they may apply to the Sure3 services, but the Site is targeted to United States of America residents and our policies are directed at compliance with those laws. If you are uncertain whether this Privacy Policy conflicts with the applicable local privacy laws where you are located, you should not submit your Personal Information to Sure3.NOTICE TO NON US USERS
If you are located outside the United States of America, you should be aware that your Personal Information will be transferred to the United States of America, the laws of which may differ from the laws of your country. If you are located in a country outside the United States of America and voluntarily submit Personal Information to us, you thereby consent to the general use of such information as provided in this Privacy Policy and to the transfer of that information to, and/or storage or processing of that information in, the United States of America and you understand that your information may be available to government authorities under lawful orders and laws applicable there. We may store and process your Personal Information in any country where we have facilities or in which we engage service providers, and, by using the services, you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than those of your country.RETENTION PERIOD
We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.ASSIGNMENT
We may change our ownership or corporate organization while providing the Site and services or sell certain assets associated with the Site. In such events, we will comply with applicable laws that govern the transfer of Personal Information in business transactions and will provide you with appropriate notification and choice, as required by law. As a result, please be aware that in such event and to the extent permitted by law we may transfer some or all of your information to a company acquiring all or part of our assets or to another company with which we have merged. Under such circumstances we would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy, as it may be amended from time to time. Nevertheless, to the extent permitted by law, we may not be able to promise that an acquiring company or the merged company will have the same privacy practices or treat your information the same as described in this Privacy Policy.CONTACT US
If you have any questions or comments about this Privacy Policy or our privacy practices generally, we encourage you to contact us by regular mail or email:Sure3
Attn: Compliance/Privacy Policy
Two Concourse Pkwy
Suite 800
Atlanta, Georgia 30328
privacypolicyinfo@elavon.com
